Refund and Returns Policy

Refund and Returns Policy – UF Fashion

At UF Fashion, customer satisfaction is our top priority. We strive to ensure that you are completely happy with your purchase. If for any reason you are not satisfied, please review our Refund and Returns Policy below:

Returns Policy

• Eligibility: You can return products within 7 days of delivery if you are not satisfied with your purchase. Items must be returned in their original condition—unused, unwashed, and with all original tags and packaging intact.
• Process: To initiate a return, please contact our customer support team with your order number and reason for the return. We will provide you with the necessary instructions to proceed.
• Return Shipping: The customer is responsible for the return shipping costs unless the product received was damaged, defective, or incorrect.
• Non-Returnable Items: Certain items, such as undergarments or items marked as “final sale,” are non-returnable for hygiene reasons.

Refund Policy

• Refund Method: Refunds will be issued as store credit or exchanged for another product, depending on the customer’s preference. We currently do not offer refunds in cash due to our Cash on Delivery policy.
• Inspection: Once the returned item is received, it will undergo a quality inspection. If the return meets our criteria, we will proceed with the refund or exchange.
• Processing Time: Refunds will be processed within 5-7 business days after the return is received and approved.
• Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact our customer support immediately. We will cover the return shipping costs and provide a replacement or refund.

Exchanges

• Exchange Eligibility: You can request an exchange for a different size or color within 7 days of receiving the product, subject to availability.
• Exchange Process: Follow the return process, and once the item is received and inspected, we will send the replacement product.

Customer Support

For any questions or concerns about our Refund and Returns Policy, please reach out to our customer service team. We’re here to assist you!

Thank you for shopping with UF Fashion, where your satisfaction is our commitment!